Shift customer headaches into


Retention360 is a one-on-one customer feedback platform
that makes creating positive customer experiences easy.

We Focus On Retention

Keeping customers coming back and allowing
your business to grow.

Bridging The Communication Gap

Your customer success team can contact team members across
multiple locations to solve issues based on customer feedback  – and they can reach out to
customers directly on the review or via email, SMS, or a phone call.

We give you the tools to address customer
pain points in real time.
Which allows you to change their experience
and provide immediate solutions.

Sentiment Analysis

Identify and prioritize negative customer feedback with AI driven sentiment analysis. Use keyword recognition to analyze customer emotion and give your team the tools to address your most detrimental customer experiences.

Change your Customers Experience In Real Time

Before an unhappy customer leaves your store, you can provide relevant offers to turn a negative customer
experience into a positive one. Drive sales through
personalized brand interactions.

Automate Customer Responses

Small teams need automated customer responses to address customer concerns in real time. Use our keyword tools to identify crucial customer experiences and generate responses accordingly.

Take Action On Customer Insights

A successful business learns from its customers. As you gain insights from customer feedback, discover where you can improve operations and train employees to respond the same.

Minimize Negative Social Reviews

We help your team build customer support systems that can turn a negative customer experience into a positive one.

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Get Started Today

Retention360 goes beyond the standard customer satisfaction survey. Our platform offers fact-based, customer-driven data that helps you identify specific customer experiences for a personalized solution.