Shift customer headaches into
Your customer success team can contact team members across
multiple locations to solve issues based on customer feedback – and they can reach out to
customers directly on the review or via email, SMS, or a phone call.
Identify and prioritize negative customer feedback with AI driven sentiment analysis. Use keyword recognition to analyze customer emotion and give your team the tools to address your most detrimental customer experiences.
Small teams need automated customer responses to address customer concerns in real time. Use our keyword tools to identify crucial customer experiences and generate responses accordingly.
A successful business learns from its customers. As you gain insights from customer feedback, discover where you can improve operations and train employees to respond the same.
We help your team build customer support systems that can turn a negative customer experience into a positive one.
With millions of companies competing for consumer attention, it’s no secret that strong customer experiences are consistently the demarcating line between successful businesses and those
In a world increasingly dominated by automation, it’s no wonder that restaurants are turning to artificial intelligence (AI) for help with their customer service. After
In their 2018 CX review, Gartner predicted that customer experience would become the key differentiator for 81 percent of businesses in the years to follow.
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Retention360 goes beyond the standard customer satisfaction survey. Our platform offers fact-based, customer-driven data that helps you identify specific customer experiences for a personalized solution.
