One of the continued challenges that restaurant owners face is employee retention and staffing shortages–even long before the pandemic. With implications on the business’s reputation and customer experience, maintaining a steady workforce in a restaurant is a high achievement for owners and managers alike.
Getting employees invested in their roles and feeling valued by management has a lot to do with the training process that they received at the onset of their employment. However, there are many obstacles that management may face when trying to effectively train employees, which we will discuss in more detail below.
Top 5 Issues When Training Employees in Restaurants–with Solutions
It’s clear that properly training employees can help restaurants maintain a positive reputation and provide a good customer experience for patrons. Even still, training restaurant employees isn’t always straightforward, and there are many roadblocks that can arise throughout this process that keep employees from reaching their full potential.
Let’s take a look at some of these common issues, and how restaurants can remedy them for better and launch new employees to success.
1. Finding the time for proper training
One of the main issues that gets in the way of employee training in a restaurant is finding the right time to complete the training. While it’s common for new hires to get started shadowing current employees during their first few days on the job, there isn’t always time set aside for management to meet with the newcomer to discuss company culture, expectations, and goal setting, among other things.
With a learning management system (LMS) or other employee training software, management can take a hands-off approach to the training process while also still inserting their influence into the journey. Done this way, employees can complete other qualitative training tasks that are important to their long-term success on the job, without having to be one-on-one with a member of the management team.
2. Upskilling and reskilling
Across industries, there is a growing need for employee upskilling. Put simply, upskilling is the effort that businesses put out to help employees learn new skills that help them do their jobs more effectively. Though upskilling is not limited to tech-focused learning, with the continued digitalization of our global economy, it’s becoming increasingly important for employees to stay educated on new technologies and softwares that restaurants are utilizing.
When utilizing an employee training software like an LMS, restaurants are better able to train employees on new skills and information that are necessary for them to do their jobs. Between menu updates, an introduction to a new reservation system, or a re-fresh on customer service protocols, an LMS allows management to provide real-time training for employees that can keep operations running smoothly and employees prepared for the current and future needs of the restaurant.
3. Outdated training methods
One of the biggest obstacles that restaurants and many other types of businesses face with employee training today is that they’re utilizing outdated methods. Paper employee manuals and guidelines and outdated employee training softwares can keep new employees unengaged from the training process and detract from the learning experience.
If an employee can only digest training materials by reading them from a handbook or going through a dated computer course on-site, they may rush through the training and not get much out of the process.
Nowadays, restaurants should be utilizing new and engaging methods to administer employee training. Allowing employees to train on their own time, from their mobile device, will go a long way when it comes to how effective training efforts can be. So, a good LMS will allow the training course to be accessed from anywhere and can be more engaging than a physical copy of an employee handbook.
4. Limited tracking capabilities
In order to ensure that new employees are on the right track with their training efforts and making good progress towards skill mastery and development, management needs a way to effectively track their training progression. When training is done in-person, it’s easy for manual progress tracking and reporting to become forgotten or ignored. So, it may be difficult for management to see where the new employee is at if they’re not the ones administering the training each day.
A great benefit of using an employee training software like an LMS is that all managers and administrators in the system will be able to monitor and track employee progression through the training course. They’ll be able to see areas they’ve mastered, where they’re showing improvement, and maybe other areas where they need some extra help. This feature helps new hires get the help they need, and keep management informed on how far along on the learning curve new hires are–even if they’re not administering the training in person.
5. Training scalability
Especially as a restaurant grows and maybe even franchises out, it can be challenging for management to scale their existing training efforts across multiple locations. If the restaurant is only offering in-person training, it may be difficult to translate the same experience across locations that have other trainers and management teams.
The last thing a franchise wants to do is provide differing customer experiences at different locations, so keeping training efforts as uniform a possible for all employees is something that must be prioritized.
With an LMS, restaurants are able to administer the same training course across multiple locations. This ensures that employees at all individual locations are set at the same standards, and won’t miss out on valuable training information if they’re not at the principal location. Again, this has positive implications on the overall customer experience and reputation of the restaurant, and is a major benefit of utilizing an employee training software.
Final Thoughts: Overcoming the Challenges of Employee Training with an LMS
Considering the setbacks and challenges that restaurant management teams face when it comes to employee training, it’s no surprise that the industry is set for a game-changing platform that makes employee training simple, engaging, and useful.
With Retention 360’s Retention360 HQ platform, restaurants can easily administer training courses to employees. With their mobile and desktop-friendly platform, an easily customizable layout, and easy-to-use interface, there’s no excuse to skimp on training efforts.
Especially in today’s business environment, good employee training can make a big difference on a restaurant’s reputation and customer experience, so try out Retention360 HQ today to help your team reach its full potential.