Launching New Hires to Success 

It’s no secret that staffing and employee retention continue to be among the top challenges for restaurants today, even as the effects of the pandemic ease.

When a restaurant does hire new employees, how can they make sure they are trained sufficiently for the job, feel engrained in the mission of the business, and able to carry out the duties of the job successfully?

Each of these elements is important in keeping new employees engaged and feeling like they have the resources to succeed, all of which can help keep turnover rates down and retention high. Continue reading below as we discuss what restaurants need to do to effectively train new hires–quickly–and what benefits this brings to the business. 

Importance of Training for New Hires in Restaurants

There are a lot of elements that contribute to the strength of a restaurant and its overall reputation. Yes, it can have an amazing menu, great ambiance, and an enviable location, but any restauranteur knows that there’s more that contributes to the customer experience than just these elements alone.

At the end of the day, a restaurant’s staff is the frontward facing part of the business. Their interactions with customers each day shape the customer experience in a significant way–and can even be more important than the elements described above.

Thus, you’ll want to make sure new hires have been thoroughly trained and have all the tools necessary to do their job to the best of their abilities. Not only will it help patrons to have a positive experience that could turn them into repeat customers, but it also leads to a more satisfied workforce that feels empowered to do their jobs properly.

The button line is, well-trained workers will be less likely to seek out new opportunities elsewhere. This is because they have the feeling that management was invested in their development and wanted them to succeed from the start. 

Areas of New Hire Training in Restaurants

With a better understanding of why training for new hires is so important, we also can’t overlook the fact that new restaurant hires face quite a steep learning curve when it comes to all the information and procedures they’re introduced to during their first few days and weeks on the job.

So let’s take a look at some of the main elements that management should familiarize newcomers with so they can be more successful in their role.

Restaurant Specifics

Every restaurant has its own unique elements that set it apart from the rest. This means that new hires will quickly need to become familiar with the menu, the dress code, and expected staff behavior. This will help them provide the customer experience that patrons are expecting from the restaurant, and to feel more assimilated with the rest of the staff. 

Customer Service

Study after study has proven just how important customer service is in any industry. Poor customer service experiences can turn away even the most loyal customers, so restaurant management needs to make sure that all staff, down to the new hires, are well-equipped to deal with customer issues and concerns.

With a large focus on customer service during initial training for new hires, restaurants can maintain their good reputation and provide guidelines for how to treat customers. 

Technology

Our world is becoming increasingly more digital, and the hospitality industry has grown even more accustomed to using technology after the pandemic. Therefore, new hires need to be trained properly on how to utilize the technology that the restaurant employs such as third-party ordering apps, reservation platforms, QR menus, and more. 

Otherwise, new hires could be overwhelmed by the number of apps and platforms they must manage, which could lead to poor customer experience and a negative impact to the restaurant’s reputation. 

Tips for New Hire Training in a Restaurant

It can be costly to continually be recruiting, hiring, and training new employees in a restaurant. Therefore, training new hires well from the start is the best way for management to show they’re invested in the employee and give them the tools they need to be successful in their role. In doing so, they’ll feel more engrained in the business and more likely to stay working for the restaurant.

Take a look at some of our final tips that can help restaurants successfully execute new hire training and boost employee retention rates. 

Host an Orientation

Especially for franchises or restaurants that are doing a lot of hiring, setting up an orientation for new hires to attend during their first few days on the job can help kick-start the training process. 

At this time, they can meet other new employees, be introduced to the management team, and get set up with other training materials or courses that the restaurant will utilize. The orientation doesn’t have to be overly sophisticated, but it could show the new hires that the restaurant is invested in their development and is devoted to their success. 

Set up a Retention360ship Program

One way that management can take a hands-off role in new hire training is to set up new hires with a seasoned vet in the restaurant who can help show the the ropes. While this will help the new hires get good hands-on experience and be trained by one of their peers, this doesn’t allow management to set up a uniform training process for all new hires or track their progress. 

Utilize an LMS for New Hire Training

New hire training doesn’t have to be overly complicated, especially in today’s world when using a digital learning management system (LMS). Not only does an LMS help restaurant management be more efficient with their time by cutting out in-person instruction, but it can also allow them to set up a comprehensive training course that all new hires can access.

With a good LMS, management can track their progress, run reports, and overall train new hires quickly with the confidence that no vital information is being omitted or glossed over. An LMS can be particularly useful for larger restaurants or franchises, as it can help ensure that employees at all locations are providing a uniform customer experience that is consistent and reliable. 


Not to mention, management can use an LMS beyond initial training for new hires. Many restaurants have been upskilling existing employees using an LMS, which has additional positive implications on employee retention and turnover rates.

For the best LMS available for restaurants today, look no further than Retention 360’s Retention360 HQ platform. You can train new employees quickly and effectively with this digital LMS, and feel confident that employees at all locations are aligned with the mission of your restaurant and helping to maintain your positive brand reputation. 

Bailey Schramm

Bailey Schramm