Restaurant owners have a lot on their plates at all times. Between coordinating with food suppliers to managing day-to-day operations, employee training can oftentimes become an afterthought and take the backseat.
Plus, as the pandemic eases, one of the main issues still plaguing many restaurant management teams across the country is employee retention and a worker shortage throughout the industry.
However, many restaurants are turning towards a streamlined and outsourced training platform to help keep employee skills sharp and efficiently train new hires. So, what exactly are learning management systems, and why are they so beneficial for restaurants?
What are Learning Management Systems?
Let’s begin by taking a deeper look at learning management systems.
A learning management system (LMS) is a software or web-based platform that helps organizations plan, implement, and review various learning and training processes. They can either be digital-only platforms, or a hybrid of in-person instruction and online learning.
These systems are designed to help organizers create and deliver learning content, and assess performance among participants. Although an LMS is highly effective when utilized in restaurant employee training, many other types of organizations like government agencies and educational institutions will frequently use them to train their employees.
Additionally, employee training through an LMS can be very impactful, helping the business to showcase their corporate culture and engrain the values of their organization into employees.
Why Your Restaurant Needs a Digital Learning Management System
It’s imperative for restaurants to invest in their people. Between training new hires and keeping current employees educated on the latest menu updates, new procedures, and policy changes, there is a lot of information that needs to be disseminated across the organization.
Even still–restaurant management does not have the time to manually deliver these trainings and track employee progress day-to-day.
This is especially true when it comes to franchises. Owners will want to make sure that employees at all locations are up-to-date on the latest developments of the business, and can provide a uniform experience for patrons at any location. But why is this so important?
Negative Consequences of Poor Training
Imagine a patron who visits one of your locations, enjoys amazing service, an incredible meal, and leaves feeling very satisfied. Later on, they visit another one of your locations, but the experience is the exact opposite. The food didn’t taste the same, the service was lackluster, and the patron left disgruntled and with a different sentiment towards your business.
Not only could poor training cause higher levels of churn and lower employee buy-in from a lack of cohesiveness, but it can also spell disaster for your restaurant’s reputation. Overall, learning management systems can help restaurants achieve consistent knowledge management across the organization and ensure that everyone is on the same page, while also promoting customer retention.
How to Tell if an LMS is Good
So when it comes to learning management systems for restaurants, you can see how valuable they can be both for the internal and external operations of the business.
However, it goes without saying that not all learning management systems are the same, or can provide similar benefits and results. So, there are some specific elements that restaurant owners should be aware of in order to ensure their LMS is effective.
Let’s take a look at some of these features here:
Restaurant owners should seek out a learning management system that has customization features to match the branding, language, and color schemes of the business. This helps the employees become more indoctrinated into the restaurant’s operations, and makes the program feel more authentic to the company.
Restaurant owners should avoid digital learning management platforms that are rigid and not flexible, as this could work against the effectiveness of the program and how well employees respond to it.
Let’s face it–we are living in a mobile-dominated world with most of us doing many of our online activities from our phones. So, completing training programs for work will largely happen on mobile devices as well. Therefore, a good digital LMS is one that has mobile functionality without compromising the quality of the platform.
Variety of Features
With a range of features from quizzes to open discussions and more, participants in the training course will be more engaged than when presented with more than just reading materials alone. Thus, digital learning management systems that allow course administrators to record videos, host live webinars, and other interactive elements help make the courses more effective.
Adopting new technologies and platforms isn’t always greeted positively by employees, so finding an LMS that is easy to use and has an intuitive interface can be very beneficial. Plus, this will keep employees from becoming frustrated with the program, and more focused on the learning materials at hand.
Another element that defines a good learning management system is that reports of progress and participation are quickly accessible. Depending on the amount of users who will be taking the online training course, some LMS platforms would take hours to run a simple report, becoming bogged down by the wealth of data and information that it holds. Thus, restaurant owners should look for a system that can provide them with real-time reporting.
At the end of the day, learning management systems are software programs, so you want to make sure you can access the proper back-end support should you come across any bugs or issues with the platform. Finding an LMS that has a good reputation and a quality customer service department can ensure that your platform remains running smoothly and functional at all times.
Final Thoughts on Learning Management Systems
Finding an LMS that checks all your boxes and makes employee training simple cannot be understated. Therefore, restaurants should consider only the best and most flexible learning management system that can be curated exactly to fit the needs of the organization.
For the standard in learning management systems, look no further than Retention360’s Retention360 HQ platform.