Why You Need to Invest in Employee Training

As the effects of the pandemic ease, restaurant management teams continue to seek out ways to attract and retain employees and keep them engaged in their positions. Among the many tactics restaurant owners take to maintain a steady workforce, like offering bonuses or benefits, there is another avenue they can take to keep their employees happy and productive. 

Investing in employee training programs is a key way for restaurants to ensure their employee base is operating at the best of their abilities and feel well-equipped to engage their full potential.

Not only does good employee training have direct implications on the restaurant’s workforce, but it can also contribute to the business’s reputation and the customer experience they provide to patrons. With a well-trained workforce, restaurants are better able to retain their talent, stay ahead of the competition, and retain valuable trade information that tenured employees hold. 

It goes without saying that the employment market to attract and keep restaurant employees remains highly competitive. With many businesses in the industry suffering from a seemingly endless cycle of recruit, hire, train, repeat, many restaurants are seeking the edge that will make them appear more attractive than competitors and help them retain talent.

So aside from the reasons listed above, there are many tangible benefits that restaurants can enjoy by investing in employee training. Continue reading below as we dive deeper into what these advantages are, and then provide some tips on how restaurants can effectively train employees. 

It Helps Restaurants Attract and Retain Talent

A good training program can really make a difference for these businesses. Showing employees that you care about them and are devoted to their career development can go a long way. Plus, providing comprehensive training upfront will make sure to address any hurdles or challenges they’ll face while on the job, keeping them from getting frustrated and feeling unprepared by management.

With a good reputation for treating employees well, you’ll have a better chance of attracting new talent through word of mouth from current employees. 

It Keeps Employees More Engaged

In addition to being great for employee retention and talent recruitment, a good training program can help restaurants keep their employees more engaged on the job. 

Throughout the training process, restaurants have the opportunity to share the mission and goals of the business with new hires, helping them feel more ingrained in the restaurant and devoted to doing good work.

Plus, with a strong understanding of how the business operates and feeling prepared to take on the roles of the job to the best of their abilities, they will stay engaged on the job and understand the importance of their role.

With other opportunities for continued learning and upskilling down the road, employees will feel valued and loyal to their employer and be less likely to search for employment elsewhere. 

It’s a Good ROI for the Restaurant

Another reason that restaurants should be investing in their employee training and development efforts is that it’s simply a good business decision. It’s costly to continually be recruiting, hiring, and training new employees, so restaurants that can nail the training process and boost their employee retention rates will be able to save money over the long run.

Plus, other invaluable elements of doing business as a restaurant like their reputation and customer loyalty may suffer from being short-staffed or having an untrained workforce. Therefore, there is a tangible benefit to training employees well and showing interest in their development on the job. 

Tips for Restaurant Employee Training

Now with a better understanding of why it’s so important for restaurant owners to invest in employee training and prioritize the development of new hires, let’s discuss some tips that management can employ for effective training. 

Make Expectations Clear

Let new hires know exactly what their job duties are, and be clear about other on-the-job expectations like workplace etiquette, dress code, and other elements. New employees can’t read your mind, so be upfront with your expectations to give them a fair chance to impress you with their performance. 

Otherwise, they could end up frustrated and disgruntled if you express disappointment over a behavior or missed task that they weren’t aware of. 

Provide Feedback

An important part of good training is to provide new hires with timely feedback. This allows them to grow and improve based on the mistakes they’re making on the job or other areas for improvement. As we mentioned above, new hires can’t read your mind, so if you’re not providing them with clear ways to improve, you can’t be disappointed if they continue to make the same mistakes.

It doesn’t take long to form habits on the job, so correcting and guiding employees early on will ensure that they come up the learning curve quickly and can meet your expectations. 

Personalize Training for the Employee

No two employees are alike, even if they’re in the same position. So, how you train one new server may differ from how you trained the last. While some will learn better from shadowing current employees, others may prefer to read their job duties in an employee handbook instead.

So don’t be devoted to a one-size-fits-all training method, and allow new hires to shape their training program as it’s permitted. 

Utilize an LMS for Restuarant Employee Training

At the end of the day, a good learning management system (LMS) comes with all the features that restaurant management teams need to effectively administer training efforts to employees, even across multiple locations.

And for the best LMS available to restaurants today, check out Retention 360’s Retention360 HQ platform. Not only does it allow businesses to custom-create training courses to the needs of their operations, but it also provides plan administrators with real-time reporting on employee progress and performance within the course. 


Never settle for a low-quality training program. Invest in the future of your restaurant by investing in your employees–and request a free demo with Retention360 HQ today.

Bailey Schramm

Bailey Schramm