Customer Success Tools

Retention 360’s Sentiment Analysis tool gives your team the power to quickly detect customer emotion through text and

Make Your Team Smarter

Our Sentiment Analysis tool alerts your team when vital keywords are used so they can identify the customers in need of attention, and generate actionable responses to alter their experience.

Effective Omnichannel Campaigns

Engage with your customers across SMS, email, and social media in real-time. Reduce churn, foster customer loyalty, and make negative sentiment disappear with a campaign made in minutes.

Automated Outreach

Automate your customer outreach with built-in campaign tools. Send messages at statistically effective times, and put customer relationship building on autopilot.

Customer Testimonials

Hear what our customers are saying.

Streamlined our customer support efforts

We were able to completely overhaul our customer experience team and turned what used to be a disorganized process into a streamlined approach. Saving us time & money, while building better relationships with our customers


Allowed for consistent responses to common problems

Our customer experience team would often miss negative customer reviews or provide insufficient responses to critical customers. With Retention360’ Sentiment Analysis tool we were able to automatically send pre approved responses to customers who were angry with their order

– Taco Bar

Increased Profits by 25%

Our customer experience team implemented Retention360’s software to gather contact information from our customers who decide to leave a review. We then reached out with special offers and promos encouraging our customers to come back. We’ve seen more repeat customers and are gathering critical consumer data!

– Burger House

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Retention360 goes beyond the standard customer satisfaction survey. Our platform offers fact-based, customer-driven data that helps you identify specific customer experiences for a personalized solution.