Boost your restaurant’s ratings by directly responding to customer complaints and collecting positive reviews to promote on Google and Facebook. 

Use Customer Reviews To Drive Sales

Retention360 is the premiere restaurant customer retention software. We help you get results fast by collecting customer reviews, promoting positive reviews on Google/ Facebook, and responding to negative customer reviews BEFORE they’re posted online. 

Capture Reviews from Across the Web

Capture reviews and comments from social sites like Google, Facebook and Twitter. Use our AI sentiment analysis tools to decipher intent and identify at-risk customers. Easily respond to negative reviews to change your customer’s experience.

Respond Directly Through A Single Dashboard

Use a single dashboard to collect online reviews and empower your employees to respond directly within Retention360. Get alerts for negative reviews and generate automated responses to cut response times down.

Publish Positive Reviews

Increase your Google business scores and improve your search rankings by giving customers the ability to publish positive reviews on Google and other review sites right through your Retention dashboard.

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Trusted By Restaurants Across The Country

Customer Testimonials

Hear what our customers are saying.

Streamlined our customer support efforts

We were able to completely overhaul our customer experience team and turned what used to be a disorganized process into a streamlined approach. Saving us time & money, while building better relationships with our customers


Allowed for consistent responses to common problems

Our customer experience team would often miss negative customer reviews or provide insufficient responses to critical customers. With Retention360’ Sentiment Analysis tool we were able to automatically send pre approved responses to customers who were angry with their order

– Taco Bar

Increased Profits by 25%

Our customer experience team implemented Retention360’s software to gather contact information from our customers who decide to leave a review. We then reached out with special offers and promos encouraging our customers to come back. We’ve seen more repeat customers and are gathering critical consumer data!

– Burger House

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Retention360 goes beyond the standard customer satisfaction survey. Our platform offers fact-based, customer-driven data that helps you identify specific customer experiences for a personalized solution.