Give your customers the opportunity to speak with your team and deliver real time personalized experiences.

Meet Customers At The Point of Conflict

Don’t wait a week or even a day to send your customers a feedback survey, give them access to your customer support team in the middle of their negative experience. Good effective communication generates great experiences.

Connect With Customers At The Point Of Conflict

Waiting decreases customer satisfaction. Maximize your impact by connecting with customers immediately when the problem occurs.

Automated Responses

Our cutting-edge automated response tool addresses customer concerns in real time. Use keywords to identify crucial customer experiences and generate responses that nail their problem, every time.

Identify the Keywords That Matter

Use Retention’s machine learning to decipher text from hundreds of surveys, comments and reviews to give actionable insights on intent, mood, and reactions. Transform text into feedback your team can understand.

Publish Positive Reviews

Prompt users to share positive experiences on Google and other social networks to improve your reputation.

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Trusted By Restaurants Across The Country

Customer Testimonials

Hear what our customers are saying.

Streamlined our customer support efforts

We were able to completely overhaul our customer experience team and turned what used to be a disorganized process into a streamlined approach. Saving us time & money, while building better relationships with our customers


Allowed for consistent responses to common problems

Our customer experience team would often miss negative customer reviews or provide insufficient responses to critical customers. With Retention360’ Sentiment Analysis tool we were able to automatically send pre approved responses to customers who were angry with their order

– Taco Bar

Increased Profits by 25%

Our customer experience team implemented Retention360’s software to gather contact information from our customers who decide to leave a review. We then reached out with special offers and promos encouraging our customers to come back. We’ve seen more repeat customers and are gathering critical consumer data!

– Burger House

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Retention360 goes beyond the standard customer satisfaction survey. Our platform offers fact-based, customer-driven data that helps you identify specific customer experiences for a personalized solution.